Business Office

Frequently Asked Questions

Bill/Payment Suite (SAIL)

What is the Bill/Payment Suite?

The Bill/Payment Suite is the Business Office portion of SAIL.


How do I get to the Bill/Payment Suite?

To get to the Bill/Payment Suite go to SAIL, click on Login to SAIL, and enter login ID and pin code to login. Once logged into SAIL click on Student, then Student Account and then Bill/Payment Suite.


What features can be found in the Bill/Payment Suite?

The Bill/Payment Suite offers the following features: Online payments via check or credit card (Discover, American Express & Master Card) Electronic Bills Email Notifications Installment Payment Plans Emergency Tuition Loans Sign up Authorized Users Payment Reminders for the Installment Plans and Emergency Tuition Loan Limited Text Message Notifications (Coming Soon) Schedule Payments for future dates

How do I make a payment online?

Log on to SAIL and go to the Bill/Payment Suite. Click on the Payments Tab and click Make a Payment. Choose the correct term when making a payment. A payment can also be set up to process on a future date by changing the date. If a payment is scheduled for a future date that is past the due date, a late fee will still be assessed to the student account. Please see Important Dates for each term/semester due dates.


How can I find out my current account balance?

A student can log into SAIL and go to the Bill/Payment Suite to find their overall account balance and/or specific term balance.  Once a student has logged into the Bill/Payment Suite on the main page an overall account balance will be listed.  To find the balance for a specific term click on Account Activity under the My Account section on the main page .  Then choose the term from the drop down menu and click Go.  The balance will be located at the bottom of the page.

How can I see the transaction details for a specific term?

A student can log into SAIL and go to the Bill/Payment Suite to view the transactions for a specific term.  Once a student has logged into the Bill/Payment Suite on the main page an overall account balance will be listed.  To view the transactions for a specific term click on Account Activity under the My Account section on the main page.  Then choose the term from the drop down menu and click Go.  All the transactions for the term will be listed on the screen with the term balance at the bottom.


How do I schedule a payment for a future date?

In order to schedule a payment, log on to SAIL and go to Bill/Payment Suite, click on the Payments Tab and Make a Payment. When entering in the details of the payment the date can be changed to a future date. If the payment date is set for a date after the payment is due the student will still be assessed any applicable late fees. However, the late fees will not be included with the scheduled payment. Scheduling a payment for tuition after the due date will not prevent a student’s classes from being dropped for non-payment. Please see Important Dates for each term/semester due dates.


How do I pull a report of payments from SAIL?

A student has the ability to pull a report of payments made by the student and/or authorized user on SAIL and payments made in the Business Office. A student will log on to Student Services on SAIL and go to the Bill/Payment Suite, click on the Payments Tab and then click on Payment History. Choose the different parameters and then click on submit.


Why am I getting an email telling me my bill is online now?

Any time a bill is up loaded to the Bill/Payment Suite the system sends an email to the student's University email address to notify them of the bill. Included in the email is the amount due, which may be zero. If the account or transaction is paid the billing statement will include any transactions generated since the previous bill, most of the time this transaction would be the payment that paid the account in full.


What is an Authorized User?

A student has the ability to give access to the Bill/Payment Suite to a parent or spouse. The Authorized User has the ability to access the same information as the student, without the student having to give their student log on and password to SAIL. This only gives the Authorized User access to the Bill/Payment Suite; they will not have access to the other portions of SAIL. The Authorized User will have their own log in and password. A person can be an Authorized User on multiple student accounts as long as they are signed up using the same email address; otherwise they would have multiple user ID and passwords.

How do I sign up an Authorized User to have access to the Bill/Payment Suite?

Log on to SAIL and go to the Bill/Payment Suite and then click on the Authorized User under My Account. Then click on Add Authorized User and follow the instructions. An email will be sent to the Authorized User telling them where to go to sign on and what their temporary password is. Their user ID will be their email address. The authorized user link to log in can be found on the SAIL homepage under Login to SAIL.

What can an Authorized User see and do when they have access?

An Authorized User will be able to see everything that the student can see and will be able to make payments or sign up the student on an installment plan on the student’s behalf. The student does have the ability to deny the authorized user access to see the student’s bill and to run a payment report. This only denies access to the electronic bill or running the report but does not keep the authorized user from seeing the details for each term when looking at the activity.

How do I sign up to receive text messages from the Bill/Payment Suite?

Log on to SAIL and go to the Bill/Payment Suite and then click on the My Profiles under My Account. Then click on Communication.  Enter in the mobile phone number (555-555-5555) and select your mobile carrier from the drop down box.  Click on Save Changes to complete the process.  Messages may be sent during overnight hours and your carrier may charge a fee to receive text messages.

I have signed up for text messages from the Bill/Payment Suite.  What information will I receive?

Students who have signed up to receive text messages from the Bill/Payment Suite will receive messages about new bills and upcoming payments for Emergency Tuition Loans and Installment Plans.